Shipping and Returns Policy
At Grace & Faith, we are committed to ensuring a smooth shopping experience from start to finish. Below, you’ll find all the important details about our shipping and returns policies. If you have any questions, feel free to contact our customer service team at
Shipping Information
1. Processing Time
All orders are processed within 2-4 business days.
Note: These delivery times are estimates. During busy seasons (e.g., holidays), delays may occur due to high demand or customs processing.
2. Shipping Rates & Delivery Times
We offer a variety of shipping options to suit your needs:
Standard National Shipping - £5.99
Free Shipping - Orders over £35
3. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting Track My Order or through the shipping carrier’s website.
4. Lost or Delayed Packages
If your package is delayed or lost in transit, please contact us at
Returns & Exchanges
At Grace & Faith, we want you to love your jewellery. If for any reason you’re not completely satisfied with your purchase, we offer easy returns and exchanges.
1. Return Policy
• Timeframe: We accept returns on all unworn, undamaged items in their original packaging within 14 days of delivery.
• Condition: Items must be in their original condition, without signs of wear, and returned in their original packaging.
2. How to Return an Item
To initiate a return, follow these steps:
1. Email us at
2. Once your return is approved, we will provide you with return shipping instructions and the return address.
3. Pack the item securely in its original packaging and ship it back to us. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
3. Refunds
• Processing Time: Once we receive and inspect your return, we will notify you via email. Please allow 5-7 business days for the refund to be processed. The refund will be issued to your original payment method.
• Shipping Costs: Please note that original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item was faulty or damaged.
4. Exchanges
We offer exchanges for items that are in stock. If you wish to exchange an item for a different size or product, follow the return process and indicate your desired exchange. Once we receive the returned item, we will ship the exchange.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the order at
Non-Returnable Items
• Final sale or clearance items
• Gift cards
FAQs
Q: How long does it take to process a return?
A: Once we receive your returned item, please allow 5-7 business days for us to process the return and issue a refund.
Q: Do you cover return shipping costs?
A: Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.
If you have any further questions or concerns, don’t hesitate to reach out to us at
