FAQs
Welcome to our FAQ page! Below, you’ll find answers to the most common questions we receive about our jewellery, shipping, returns, and more. If you need further assistance, feel free to contact us.
Products
1. What materials are your jewellery made from?
Our jewellery is crafted from high-quality materials, including:
• 16k and 18k gold plating
• Crystals and pearls
For specific product details, please refer to the product descriptions on each item’s page.
2. Is your jewellery hypoallergenic?
Yes, all of our jewellery is hypoallergenic. We use materials that are gentle on the skin, including 316L stainless steel and gold plating. If you have specific concerns, please check the product details or contact us.
3. Do you offer custom or personalised jewellery?
Possibly, we do not offer personalised jewellery. However, if you have a specific design you are after, then please contact us and we will try to accommodate!
Jewellery Care
4. How should I care for my jewellery?
To ensure your jewellery stays beautiful, follow these care tips:
• Store in a dry, cool place, away from direct sunlight.
• Avoid exposure to perfumes, lotions, and chemicals.
• Clean regularly with a soft, lint-free cloth.
5. Can I shower or swim with my jewellery?
You can, however we recommend removing your jewellery before showering, swimming, or using any chemicals (e.g., cleaning products, perfumes). Chlorine, salt water, and harsh chemicals can damage the finish and materials over time.
Orders & Shipping
6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
7. Where do you ship?
Currently we only ship nationally, however, if there are some pieces you cannot live without, then please contact us! For more detailed information, please visit our Shipping Policy.
8. How long does shipping take?
• National (UK): 2-4 business days
Please note that these are estimates, and during busy seasons (e.g., holidays), there may be delays.
9. Do you offer free shipping?
Yes, we offer free standard shipping on all orders over £35 within the UK.
10. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can follow your package.
Returns & Exchanges
11. What is your return policy?
We offer a 14-day return policy for unworn, undamaged jewellery in its original packaging. For more details, please see our Returns & Exchanges page.
12. How do I return or exchange an item?
To initiate a return or exchange, please contact our customer service team at
13. How long does it take to process a return?
Once we receive your returned item, please allow 5-7 business days for us to inspect and process your return. Refunds will be issued to the original payment method, and processing times may vary based on your bank.
General Questions
14. Do you offer gift wrapping?
Yes! We offer gift wrapping for all orders in a box. Simply select the “Gift Wrap” option during checkout, and we’ll beautifully package your jewellery.
15. Do you offer gift cards?
Yes, we offer digital gift cards in pounds sterling. Perfect for when you’re not sure what to get! You can purchase them here.
16. How do I contact customer service?
You can reach us by email at
Loyalty & Rewards Program
17. Do you have a loyalty program?
Yes! Join our rewards program to earn points with every purchase. Points can be redeemed for discounts, free products, and exclusive offers. Sign up here to start earning today.
If you still have any questions, feel free to contact us, and we’ll be happy to assist you!
